Portland Vets

Portland Vets is an independent, family-owned practice within the Portland Group. It’s set up for both routine care and more advanced work, with website-listed facilities including an onsite laboratory, diagnostic imaging, operating theatres, and endoscopy/laparoscopy equipment, plus a dedicated dental suite and hospital wards. The practice also sees exotics (including birds, small furries and tortoises) and lists a “tortoise hibernation hotel.” In recent reviews, owners repeatedly mention a clean, modern environment, strong communication during a spay for an anxious rescue dog (including updates while the pet was in their care), and supportive end-of-life care where they were given time to say goodbye.

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Vet consultations and nurse clinics
• •Preventative care: vaccinations, parasite prevention, microchipping
• •Neutering (a spay is specifically mentioned in reviews)
• •Dental services
• •Behaviour advice and a dermatology clinic
• •Surgical treatments, including laparoscopy (listed) and access to operating theatres (listed)
• •Diagnostic imaging, internal medicine, emergency medicine & critical care (listed)
• •BOAS assessment (listed)
• •Emergency & in-patient care (listed); a review also mentions using an out-of-hours service
• •End-of-life care (euthanasia support is described in a review)
• •Referrals and repeat prescriptions
• •Pet travel documentation (AHC & EHC)
• •Pet wellness plans (no prices/details provided)

People

• •Helen (vet; role not explicitly stated): mentioned by name for end-of-life care for a cat, including explaining/supporting the family and giving them as much time as they needed to say goodbye.
• •Reception team and vets (unnamed): described in one review as communicating throughout a dog’s spay and helping settle an anxious rescue dog while she was in the practice’s care.
• •Team communication via the Pets App is specifically praised as “responsive and helpful” (app named in a review).

Reviews

Google rating: 5.0 stars (12 reviews). - Multiple mentions of a clean, modern, newly built/“state-of-the-art” facility.

• •Communication during procedures: owners describe being kept informed while their dog was in for a spay, with extra help for an anxious rescue dog.
• •End-of-life support: one reviewer describes being supported through a likely euthanasia appointment and being given time to say goodbye.
• •Positive notes on staff manner: “friendly,” “warm,” and “knowledgeable,” including staff explaining areas/equipment during a practice tour.