Companion Care (Crawley) Ltd T/A Vets4Pets

- Positive reviews describe caring staff, clear updates during treatment, and good communication around surgery and recovery. - Several named team members are singled out positively, including Maria, Rachael, James, and Sara. - Recent negative reviews focus on rude or abrupt front-desk interactions, with one reviewer saying they were not helped during an urgent situation and another reporting a long wait on the phone.

Companion Care (Crawley) Ltd, trading as Vets4Pets, is a corporate small-animal practice in Crawley with a broad service range that includes surgery, in-house diagnostics, dentistry, cardiology, exotic pet care, and pet travel paperwork. The clinic also lists separate cat and dog waiting areas, separate wards including isolation, and an operating theatre with gaseous anaesthetic. Out-of-hours emergency cover is provided via Medivet Faygate. Recent feedback is mixed, with praise for some vets and communication during treatment, but several newer reviews raise concerns about reception interactions, phone access, and medication handling.

Services

•Surgery and procedures: Soft tissue surgery, cruciate surgery, fracture repair, airway surgery, orthopaedics, and general anaesthesia are listed. Recent reviews also mention dogs being treated after surgery, with one owner highlighting follow-up contact afterwards.
•Diagnostics and monitoring: The clinic lists an in-house laboratory for haematology, biochemistry, and electrolytes, plus digital X-ray, ultrasound, ECG, echocardiography, blood pressure monitoring, and Tonopen eye pressure testing.
•Routine and supportive care: Dentistry, microchipping, medications, written prescriptions on request, nurse clinics, weight clinics, nutritional advice, behaviour support, and bereavement support are all listed.
•Exotics and travel services: The practice says it sees exotic pets, including rabbits and small mammals, and offers Animal Health Certificates, Fit to Fly letters, and rabies serology testing.
•Facilities and emergency arrangements: Facilities listed include separate cat and dog waiting areas, separate wards including isolation, an operating theatre, oxygen chamber, and a hospital ward with custom-built kennels. Out-of-hours emergency cover is through Medivet Faygate.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services.

People

•Maria — Head Vet, praised in a recent review as professional, compassionate, and helpful.
•Rachael — vet, praised in a recent review as professional, compassionate, and helpful.
•James — vet, thanked in a review for surgery care, keeping the owner informed, and follow-up afterwards.
•Sara — appreciated in a review for helping keep owners informed during care.

Reviews

Google rating: 4.3 stars from 452 reviews.

•Positive reviews describe caring staff, clear updates during treatment, and good communication around surgery and recovery.
•Several named team members are singled out positively, including Maria, Rachael, James, and Sara.
•Recent negative reviews focus on rude or abrupt front-desk interactions, with one reviewer saying they were not helped during an urgent situation and another reporting a long wait on the phone.
•One detailed complaint describes problems with medication ordering and complaint handling, while other reviews are more generally unhappy with professionalism and service.

Reviews for Companion Care (Crawley) Ltd T/A Vets4Pets

Note: Showing the 7 most recent Google reviews out of 452 we track in total. Recent reviews may not be representative of overall sentiment.

Janos Majer

3 months ago

Save yourself time and try to avoid them during emergency time. They are not just not helpful but they are also ignorant and rude. Three ladies were sitting at the desk calmly chatting while my other half tried to seek assistance, guidance, or help. Didn't even bother to look at our puppy even tho it was emergency situation regardless they are not our vet. Truly disappointing. Luckily we chose an actual vet who were guided us through the phone and told us what to do.

Amy Batchelor

I am extremely disappointed with the service I have received from Vets4Pets Crawley and feel it is important to share my experience. My dog requires ongoing pain medication following major orthopaedic surgery. In January I requested medication in advance and clearly advised when it would be needed. Despite this, the medication was not ordered when it should have been and ended up being several days late. As a result, my dog was left without essential pain relief and experienced significant discomfort and deterioration in mobility, which was later confirmed at a hydrotherapy session. Once the medication was reinstated, mobility returned to baseline, demonstrating the impact the delay had. When I attended the practice to resolve this, the Practice Manager initially acknowledged that the medication had not been ordered when it should have been and asked me to put my concerns in writing so the issue could be used for staff training to prevent it happening again. However, when I later raised a formal complaint, the written response contradicted that earlier acknowledgement and responsibility was instead redirected back to me. Throughout this process I also found the Practice Manager’s communication to be abrupt and dismissive, which only added to the frustration of an already difficult situation. Unfortunately the situation was made worse during a later visit when I attended to collect medications and prescriptions. During this interaction I was spoken to abruptly and unprofessionally by a receptionist in front of other clients, which was both embarrassing and completely unnecessary. There were also occasions where communication with one of the vets was extremely difficult due to a significant language barrier, which made it challenging to discuss medication and treatment clearly. I do want to acknowledge that Vet Maria (Head Vet) and Vet Rachael have both been fantastic whenever we have dealt with them directly. They have always been professional, compassionate and helpful, and they were both very supportive in ensuring the correct medication was eventually provided. I fully understand that mistakes can happen in any practice. What matters is how they are handled. In this case the repeated medication issues, combined with the way my concerns were ultimately dismissed, have left me with very little confidence in the practice’s processes. Given that my dog depends on consistent pain management following significant surgery, reliability in medication handling is essential. I have now escalated my complaint to Head Office. I hope this feedback is taken seriously so that no other pet owner has to experience their animal being left in avoidable pain due to administrative failures.

Trinette Gordon

5 months ago

Matt Lovel

Worst vets in Crawley. Avoid at all cost. Very bad experience, rude receptionists and very un professional vets/staff. Appalled. Wouldn't trust these people around your pets let alone to leave them with

Katie Trevallion

6 months ago

Fantastic service, wonderful and caring staff! Always keeping us informed during care, really appreciate Sara and the teams work

James Scanlon

I have nothing but nice things to say about all the staff in the Crawley branch. They are so friendly and professional. After my dog had surgery they followed up just to see how he was doing. The vet James and his team were so good and genuinely care. I was kept informed throughout. Thank you all so much. Love Buster the beagle and family.

Kayla jennifer

8 months ago

Please answer the phone? Just sat waiting for 18 minutes to speak with someone.