Companion Care (Crawley) Ltd T/A Vets4Pets

Companion Care (Crawley) Ltd trades as Vets4Pets and states it is a locally owned practice. Based on its website service list and facilities, it appears set up for routine care plus in-house diagnostics and surgery, including orthopaedics and cardiology work-ups (e.g., ECG/echocardiography). Recent reviews describe both good clinical follow-through (including a post‑surgery follow-up call and being kept informed during care) and front-desk/communication problems (reports of rude reception and difficulty getting through by phone).

Services

Services and capabilities mentioned on the clinic website include

• •Surgery: soft tissue surgery, cruciate surgery, fracture repair, airway surgery, orthopaedics; general anaesthesia.
• •Diagnostics & monitoring: in-house laboratory (haematology, biochemistry, electrolytes), blood pressure monitoring, digital X‑ray, ultrasound, ECG, echocardiography, Tonopen (eye pressure testing).
• •Dentistry
• •Cardiology (listed specialty, plus ECG/echo)
• •Microchipping, medications, and written prescriptions on request
• •Nurse clinic, weight clinic, nutritional advice
• •Behaviourist (listed)
• •Bereavement support
• •Exotic and small-pet care: consultations for exotics; rabbit medicine/testing; small mammal medicine and surgery
• •Travel documentation: Animal Health Certificate / pet passport-related services (including Fit to Fly letters and rabies serology tests)

Out-of-hours emergency cover is stated as provided via Medivet Faygate.

Facilities mentioned include separate cat/dog waiting areas, separate wards (including isolation), an operating theatre with gaseous anaesthetic, oxygen chamber, and a hospital ward with custom-built kennels.

People

• •Sara (role not stated): mentioned in a recent review as being appreciated for keeping owners informed during care.
• •James (vet, per review): credited alongside “his team” for a dog’s surgery experience where the owner felt kept informed throughout, and the clinic followed up after surgery to check how the dog was doing.

Reviews

Google rating: 4.4 stars from 452 reviews. “”

• •Communication during treatment: multiple reviewers mention being kept informed while their pet was under care (including around surgery).
• •Aftercare follow-up: one review specifically notes a post-surgery check-in call from the practice.
• •Client service inconsistency: some reviewers report rude reception/unprofessional behaviour, while others describe staff as friendly and professional.
• •Phone access issues: one reviewer reports waiting 18 minutes without getting through on the phone.