Medivet Northgate

Medivet Northgate in Crawley is part of the Medivet group. The practice offers 15-minute consultations alongside routine pet care such as vaccinations, parasite treatment, microchipping and neutering, and it also offers laser treatment. Recent feedback is mixed overall, with several reviews praising the team’s helpful and caring approach, while two recent 1-star reviews raise serious concerns about communication, decision-making and costs.

Services

•Routine appointments and preventive care: 15-minute consultations, vaccinations, parasite care, microchipping and neutering.
•Additional treatment options: laser treatment is specifically listed.
•Pets seen: cats, dogs and rabbits.
•Other practical services: safe disposal of unused medications.
•Out-of-hours care: patients are referred to a Medivet 24-hour practice; the website also states there is no charge for assessment by phone.
•Examples from recent reviews: recent feedback mentions care for both cats and dogs, including routine consultations and investigations when pets became unwell.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services.

•Out-of-hours consultation fee: £130
•Out-of-hours phone assessment: no charge

Recent feedback on value is mixed: several reviews focus on care and service rather than cost, while two recent 1-star reviews complain about feeling pressured and paying for investigations they did not feel were well explained.

People

•Ivana — named in recent reviews; praised in one 5-star review as “amazing,” but also criticised in a recent 1-star review.
•Team generally — recent reviewers describe the staff as helpful, compassionate, friendly, polite, thoughtful and professional.

Reviews

Google rating: 4.6/5 from 151 reviews.

•Several recent 5-star reviews praise the practice for being helpful, caring, compassionate and professional.
•Positive comments mention pets being well looked after, with one reviewer calling the service “excellent” and another specifically praising Ivana.
•Two recent 1-star reviews raise serious concerns about the handling of cat cases, including inconsistent assessment, poor communication and a lack of clear explanation around tests and options.
•Pricing and trust also come up in the negative feedback, with both critical reviewers saying they felt money was being prioritised over care.

Reviews for Medivet Northgate

Note: Showing the 10 most recent Google reviews out of 151 we track in total. Recent reviews may not be representative of overall sentiment.

Mari G

1 month ago

Sorin Ciciric

Hello, I would strongly advise everyone that has a pet to stay away from this practice, first and foremost the Ivana the veterinarian is a person that lacks compassion and any regards to animal wellbeing, she is only interested in the money and nothing else. Last time we were there with our little 7 month kitten with a clear as crystal bacterian infection giardiosis, she was more than happy to take £500 off us for tests that came back irrelevant and she only released antiparasitic treatment after I heavily insisted to be given it as I strongly believed the kitten had giardiosis, now I am not a vet, but anyone with a phone and an AI can pretty much narrow down to 97% accuracy a simple bacterian infection that was causing severe vomitting and diarrhea. Ivana butchered my kitten, she had her out full of blood and scared to bits whilst smiling and saying "she was not happy about taking blood" to which I am sure that was goes behind the curtain is just not gentle in any case. Not only this but also many more treatments we have undergone with both our cats were just abhorrent and we always felt used just for the money and never shown any compassion for our pets. Because of this we have recently cancelled everything with them and we strongly advise that everyone steers clear from this clinic. Moreover, the reception staff are absolutely clueless, they do not know anything and always look at you with a vacant look in their eyes, I am shocked to the level of absolutely disgraceful customer service and pet care. Ivana, if you ever read this review, I hope at one point in your life you are treated the same as you treated my pets and I hope karma gives you in life exactly what you deserve, you absolute horrible human being that you are. To finish off, basically on our last visit I had to diagnose my own pet, insist that I get the treatment she desperately needed and also paid £536 for a disgraceful service! After that we went to a non franchise vet practice and just to test them on their passion and knowledge we told them what the symptoms were and they did not even hesitate to recommend fenbendazole, treatment which does not harm the cats at all even if they have no parasites, also this practice recommends fenbendazole monthly for kittens as a preventative measure because it does not cause any harm. Please, please if you do not want your pet butchered by Ivana, steer well clear from this hellish practice. If I could give -5 stars I would!

Mark Curtis

2 months ago

Great vets, very helpful and caring.

Anne Ward

Great practice staff very helpful and compassionate, my pooch is well looked after

Tim Grimes

Excellent service and friendly helpful caring staff. 10/10 all day long

Elly Hyus

3 months ago

I am beyond devastated and angry about the way Medivet handled my cat’s case, and I will be taking this matter further. I took my one-year-old cat to Medivet because he was unwell. After examining him, they told me there was nothing wrong with him and sent us home. No urgency, no further investigation, no concern. Just three days later, my cat’s condition deteriorated rapidly — he stopped eating completely. I rushed him back, terrified. This time, the story was completely different. Suddenly, we were told he urgently needed blood tests and further investigations. After the results came back, we were informed that the only option was to put him to sleep. No clear explanation of how a cat who was supposedly “fine” days earlier was now beyond saving. No meaningful discussion of treatment options. Just pressure. We felt forced into making the most heartbreaking decision of our lives. Under shock, distress, and emotional pressure, we agreed. My beautiful, loving boy was put to sleep. He was only one year old. The inconsistency, lack of transparency, and apparent negligence are unacceptable. Being told one thing and then the complete opposite within days raises serious concerns about competence and standards of care. Throughout this ordeal, it felt like money mattered more than genuinely trying to save my cat’s life. I will live forever with the question of whether my cat could have been saved if this had been handled properly from the beginning. This experience has destroyed my trust, and I will be pursuing this case further. I would strongly advise anyone who truly loves their pet to think very carefully before trusting Medivet with their care.

mary wells

Sarah Hall

This vet practice is brilliant- the staff are Fabulous and Ivana is amazing

Stephen Mills

4 months ago

Polite, thoughtful, professional in every way 🐕🐈🙏

Brenda fletcher

5 months ago